Why can't I connect to my device using NAT?

1) Double check and make sure you have the NAT option enabled.  If not turned on it will not function.

2) If getting a failed connection to servers within the NAT section check your network information.  Make sure your NVR is matching the network scheme of your router.  One of the easiest way to set this up is to enable the option labeled "Obtain IP address automatically.  If you are still getting a failure message contact your ISP (internet provider) for assistance to find out what IP address you should use on the device.

3) Within the NAT section try changing the server to whichever server you are currently not using. 

4) Contact our support team to check for a firmware update for your device.