Why is my Flux NVR / XVR not displaying an image? It is giving me an error message stating video format is not supported on my monitor.

This is most commonly caused by the resolution of the device being changed to an unsupported resolution.  4K resolution being the most common.  The easiest fix is to left click and hold on the mouse connected to the device for 7-10 seconds.  This should swap the resolution to the next available option.  If this does not work you may also adjust the resolution through the mobile app or web client. 

If this is found to not resolve your issue please get in contact with our support team.