Firstly, make sure the camera is even being properly powered and the ethernet cable passes a cable test so that you can confirm zero wires are crossed or not crimped down properly.If this is a new camera, please check the manual first.
If you plugged the camera into a network switch that wasn’t connected to a network switch, it may have reverted 0.0.0.0. In this case, you may use the cameras IP tool software, which is normally available online for download, or change your computers network driver information to match the schema.
If you know the cameras brand, its normally best to download that brands camera IP tool. All brands G4direct.com supports is located under the help & support section under the specific brands product resources.
You will need to make sure your computer is hardwired into the same network that the cameras are located on.
If the cameras are in the POE ports of an NVR and the NVR still can’t find the cameras, you will want to hardwire your PC with a network cable into the POE ports and run the tools from there. From this point you can either change the cameras IP address, or sometimes it more easily to change the NVRs INTERNAL POE network IP address to match the cameras IP schema. NVRs have 2 IP addresses, one for the LAN (local area network) and one for the POE addresses. These are normally 2 different ranges, so cameras plugged into the POE ports of the NVR need to match the INTERNAL POE address. Cameras plugged into a network switch need to match the LAN IP address of the NVR.
If you are still having problems finding the IP address, you may try IP tester devices, a managed network switch, use Wireshark to search for the mac address of the device.
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