X-Series Password Reset Options

Password recovery is only possible if the user enabled any of the password recovery options such as security questions or the certificate during initial setup. Supercode is not used or functional, as it is not secure. If the user didn't setup password recovery or do not remember the answers to their security questions, the only option is to factory default the unit by pressing the reset button on the back of the NVR/XVR for 10 seconds until it beeps and it will reboot. The hole can be found under the USB port on some models. For cameras, there's a small cover on the housing that needs removed where they will find the microSD card slot and the reset button for the camera.