Gen IV Knowledge Base

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  RMA Request

  Click here to request an RMA for a defective product covered under warranty

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  Password Reset

  Need help resetting a password, click here to see what options are available for recovery

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  Firmware

  Find firmware updates for your IP Cameras, NVRs, and XVRs

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  Software / Mobile Apps

  Download PC client software, mobile apps, device config tools, and more...

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  X-Series Support

  X-Series configuration tips, troubleshooting guides, and answers to frequently asked questions

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  Flux Support

  Get help with all matters Flux and Flux Recon

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  Networking Products

  Get support for all networking products, including wifi bridges, PoE switches, and more...

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  Other Brands

  Get product support for brands including Sony MX, Tiandy, and other legacy brands